Privacy Policy
Effective date: May 15, 2026
One Home Dispatch, Inc. ("One Home Dispatch," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, private beta, platform, forms, communications, and related services.
The One Home Dispatch platform is currently in private beta. Some services, workflows, and features may change as the platform develops.
1. Information we collect
We may collect the following types of information:
Contact and account information
This may include your name, phone number, email address, account credentials, and account profile information.
Service request information
This may include information about home repair or home improvement needs, service descriptions, photos you upload, preferred appointment times, service location, ZIP code, address or approximate address, and communications related to your request.
Contractor information
For contractors or contractor representatives, this may include business name, contact information, service categories, service areas, license or insurance-related information if provided, onboarding information, payment setup status, and communications with us.
Communications information
We may collect records of communications with you, including text messages, emails, phone calls, support requests, form submissions, and related metadata.
Technical and usage information
We may collect device, browser, IP address, log, cookie, analytics, security, and usage information related to visits to our website or use of our platform.
2. How we use information
We may use information to:
- Create, manage, and secure user accounts.
- Verify phone numbers and account access.
- Receive, process, route, and support home service requests.
- Coordinate communications between homeowners, contractors, operators, and support personnel.
- Operate, test, maintain, improve, and troubleshoot the platform.
- Send service-related messages, including account verification, request updates, contractor/customer coordination, onboarding, support, billing-related, and administrative messages.
- Prevent fraud, misuse, spam, abuse, and unauthorized access.
- Comply with legal, regulatory, tax, accounting, carrier, messaging, and operational requirements.
3. SMS and text messaging privacy
One Home Dispatch may send text messages related to account verification, service request updates, contractor/customer coordination, contractor onboarding, operational notices, and support.
By submitting your phone number through a One Home Dispatch website form, registration flow, service request flow, private beta form, contractor onboarding flow, or similar opt-in process, and by checking the SMS consent box where presented, you consent to receive text messages from One Home Dispatch.
Message frequency varies based on your activity. Message and data rates may apply. Reply STOP to opt out of text messages. Reply HELP for help.
Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
We may share information with service providers that help us send, deliver, secure, or support text messages, but only as needed to provide those messaging services and operate the platform.
4. How we share information
We may share information in the following limited circumstances:
With contractors or homeowners as needed to support a service request
For example, if a homeowner submits a service request and a contractor accepts or is assigned to that request, we may share relevant request and contact information needed to coordinate the service.
With service providers
We may use vendors and service providers for hosting, communications, messaging, email, payment processing, analytics, security, customer support, and infrastructure. These providers may process information on our behalf only as needed to provide services to us.
For legal, safety, and compliance reasons
We may disclose information when we believe disclosure is necessary to comply with law, legal process, carrier or messaging compliance requirements, protect rights or safety, investigate fraud or abuse, or enforce our terms.
Business transfers
If One Home Dispatch is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.
5. What we do not do
We do not sell your personal information.
We do not share mobile opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.
6. Cookies and analytics
We may use cookies, similar technologies, logs, and analytics tools to operate the website, remember preferences, improve performance, understand usage, and protect the platform. You may be able to adjust cookie settings through your browser.
7. Data retention
We retain information for as long as reasonably necessary to operate the platform, provide services, maintain records, resolve disputes, comply with legal and carrier requirements, prevent fraud or abuse, and enforce agreements.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices
You may contact us to request access, correction, deletion, or other handling of your information, subject to legal, operational, and compliance limitations.
You may opt out of text messages by replying STOP. You may request help by replying HELP or contacting support@onehomedispatch.com.
10. Children's Privacy
One Home Dispatch is not directed to children or minors. Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete that information. If you believe a minor has provided us with personal information, please contact us at support@onehomedispatch.com.
11. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with an updated effective date.
12. Contact us
One Home Dispatch, Inc.
Email: support@onehomedispatch.com